Travel
HighTribe
Itinerary intelligence and workflow automation wired directly into a live product — built to handle real production traffic and edge cases from day one, not a demo.
The problem
HighTribe needed itinerary intelligence wired directly into a live product, not a side tool a team logs into separately — meaning it had to handle real production traffic and the messiness of real user input from day one.
The approach
Itinerary intelligence and workflow automation integrated directly into the existing product surface, with explicit fallback paths for the cases the system shouldn't try to handle alone — routing those back to a person rather than guessing at an itinerary decision.
What we evaluate
We track the same things we'd track for any production system wired into a live product: response quality against a real query set, latency budgets under actual load, and how often the system correctly hands off rather than guessing.
Status today
Live, wired into the product and handling real user traffic.
Architecture and evaluation specifics beyond what's above are covered by the client's NDA. Get in touch if you'd like to talk through what's relevant to your own engagement.